Description
Any IT hardware is designed with limited time of operation in mind. The service life is determined by the manufacturer’s warranty and the quality of its post-warranty support.
Post-warranty hardware support from SI BIS includes:
- Routine and preventive maintenance per the manufacturer’s recommendations
- Technical consultations by phone
- Replacement of broken components
- A dedicated engineer
- Guaranteed reserve of spare parts
- Firmware update recommendations
Packages:
Standard 9/5 support
- Services are rendered 9 hours a day, 5 days a week
- Response time for service calls—up to 4 hours
- Technical consultations by phone—from 9:00 to 18:00
- Engineer’s arrival to the site for urgent events—within up to 12 hours
- Hardware recovery takes up to 48 hours from the time of the engineer’s arrival
Extended 24/7 support
- Services are rendered 24 hours a day, 7 days a week
- Response time for service calls—up to 2 hours
- Technical consultations by phone—round-the-clock
- Engineer’s arrival to the site for urgent events—within up to 4 hours
- Hardware recovery takes up to 12 hours from the time of the engineer’s arrival
Completed projects:
- Hardware and software support, hardware repairs and recovery