Description

Any IT hardware is designed with limited time of operation in mind. The service life is determined by the manufacturer’s warranty and the quality of its post-warranty support.

Post-warranty hardware support from SI BIS includes:

  • Routine and preventive maintenance per the manufacturer’s recommendations
  • Technical consultations by phone
  • Replacement of broken components
  • A dedicated engineer
  • Guaranteed reserve of spare parts
  • Firmware update recommendations

Packages:

Standard 9/5 support

  • Services are rendered 9 hours a day, 5 days a week
  • Response time for service calls—up to 4 hours
  • Technical consultations by phone—from 9:00 to 18:00
  • Engineer’s arrival to the site for urgent events—within up to 12 hours
  • Hardware recovery takes up to 48 hours from the time of the engineer’s arrival

Extended 24/7 support

  • Services are rendered 24 hours a day, 7 days a week
  • Response time for service calls—up to 2 hours
  • Technical consultations by phone—round-the-clock
  • Engineer’s arrival to the site for urgent events—within up to 4 hours
  • Hardware recovery takes up to 12 hours from the time of the engineer’s arrival

Completed projects:

  • Hardware and software support, hardware repairs and recovery