Description
Software solutions support assumes a policy of continuous technical support for software products. This type of service provides fast and reliable access to technical support service.
We offer support services for:
- Operating systems (AIX, Linux, Windows, etc.)
- Backup systems (IBM Tivoli Storage Manager/Spectrum, etc.)
- Database management systems (IBM DB2, Oracle, etc.)
- IBM WebSphere infrastructure component integration software
- Electronic document management systems (IBM Lotus, etc.)
- Support Service Desk/Help Desk solutions
Packages:
Standard 9/5 support
- Services are rendered 9 hours a day, 5 days a week
- Response time for service calls—up to 4 hours
- Technical consultations by phone—from 9:00 to 18:00
- Engineer’s arrival to the site for urgent events—within up to 12 hours
- Hardware recovery takes up to 48 hours from the time of the engineer’s arrival
Extended 24/7 support
- Services are rendered 24 hours a day, 7 days a week
- Response time for service calls—up to 2 hours
- Technical consultations by phone—around-the-clock
- Engineer’s arrival to the site for urgent events—within up to 4 hours
- Hardware recovery takes up to 12 hours from the time of the engineer’s arrival