Description

Software solutions support assumes a policy of continuous technical support for software products. This type of service provides fast and reliable access to technical support service.

We offer support services for:

  1. Operating systems (AIX, Linux, Windows, etc.)
  2. Backup systems (IBM Tivoli Storage Manager/Spectrum, etc.)
  3. Database management systems (IBM DB2, Oracle, etc.)
  4. IBM WebSphere infrastructure component integration software
  5. Electronic document management systems (IBM Lotus, etc.)
  6. Support Service Desk/Help Desk solutions

Packages:

Standard 9/5 support

  • Services are rendered 9 hours a day, 5 days a week
  • Response time for service calls—up to 4 hours
  • Technical consultations by phone—from 9:00 to 18:00
  • Engineer’s arrival to the site for urgent events—within up to 12 hours
  • Hardware recovery takes up to 48 hours from the time of the engineer’s arrival

Extended 24/7 support

  • Services are rendered 24 hours a day, 7 days a week
  • Response time for service calls—up to 2 hours
  • Technical consultations by phone—around-the-clock
  • Engineer’s arrival to the site for urgent events—within up to 4 hours
  • Hardware recovery takes up to 12 hours from the time of the engineer’s arrival
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